Rental terms

This Rental Agreement (“Agreement”) is between Cola Crates, LLC, doing business as Cola Crates (“Company,” “we,” “us”), and the customer identified on the booking (“Renter,” “you”). By completing payment for a booking, you agree to these terms.

1. 1. Rental Equipment

   We rent reusable plastic attached-lid containers (“totes”) and dollies, and may include additional items such as dry-erase markers or labels (collectively, “Equipment”). The quantity of Equipment, the delivery date, and the pickup date are those stated in your booking confirmation. Title to all Equipment remains with the Company at all times; you receive only a temporary right to use it.

2. 2. Rental Period & Extensions

   Your rental period begins on the delivery date and ends on the scheduled pickup date. To extend, contact us before your pickup date. We will confirm the extension price with you and charge it to your card on file.

3. 3. Payment & Card-on-File Authorization

   Full payment is due upfront at the time of booking. By completing payment, you authorize the Company to charge the card on file for any additional amounts owed under this Agreement, including extensions, replacement fees, late fees, and cleaning fees. We will notify you by text or email before charging any post-rental fee.

4. 4. Care & Use

   You agree to use the Equipment only for its intended purpose (residential moving and storage of household goods), to keep it indoors or otherwise protected from the elements, and not to subject it to abuse, alteration, or markings other than the provided dry-erase markers. You may not sublet, sell, or transfer the Equipment.

5. 5. Lost, Damaged, or Unreturned Equipment

   You are responsible for the Equipment from delivery until pickup. The following replacement and service fees apply:

   • Lost or damaged tote: $30 each
   • Lost or damaged dolly: $75 each
   • Deep clean fee (only if returned excessively soiled): $10 per tote

   “Damage” means any condition rendering the Equipment unusable or unsafe beyond normal wear, including cracks, breaks, persistent odor, staining, or biohazard. Ordinary scuffing is expected and is not chargeable.

6. 6. Late Return & Missed Pickup

   If you miss your scheduled pickup without arranging a new time, you will be charged at our weekly extension rate plus a $50 late fee for each week the Equipment remains unreturned, billed to your card on file. Equipment unreturned for 30 days is considered abandoned, and you authorize a charge for the full replacement value of all outstanding Equipment.

7. 7. Delivery & Pickup

   We deliver and pick up within our published service zone. You or an authorized person must be present at delivery to confirm the tote count on the delivery receipt; your signature on that receipt confirms the quantity and condition received, not agreement to these terms (which you accepted at payment). A missed delivery or pickup appointment may incur a re-trip fee.

8. 8. Cancellation & Rescheduling

   Cancel or reschedule with 48 or more hours’ notice before delivery for a full refund or free reschedule. Within 48 hours of delivery, a $25 fee applies. Once Equipment has been delivered, the rental is non-refundable.

9. 9. Limitation of Liability

   The Company is not liable for any damage to, or loss of, your property, or for any indirect, incidental, or consequential damages arising from your use of the Equipment. The Company’s total liability under this Agreement will not exceed the amount you paid for the rental. The Equipment is provided “as is.”

10. 10. Indemnification

    You agree to indemnify and hold the Company harmless from any claims, damages, or expenses, including reasonable attorney’s fees, arising out of your use of the Equipment or your breach of this Agreement.

11. 11. Governing Law & Venue

    This Agreement is governed by the laws of the State of South Carolina. Any dispute arising under it will be resolved in the state or federal courts located in Richland County, South Carolina.

12. 12. Entire Agreement

    This Agreement is the entire agreement between you and the Company regarding the Equipment and supersedes any prior understandings. If any provision is found unenforceable, the remaining provisions remain in effect.